1.we are NEATSVOR robot Store in Aliexpress ,all of our product are 100% original, photos are taken by ourselves.
2.EU Plug Adapter(2pin Round pin).Most Europe countries,Most African Countries,Most Middle East Countries,South Korea,Chile,Paraguay,etc
1.ES buyer:Due to Customs clearance issue, currently we couldn't ship to Canary islands and areas in North Africa (ceuta and Melilla), The island with a post code of 35, 38, 51, 52, please do NOT make order . But if you have friends in other available cities, you can ask them to buy it for you.
2.liking all the other similar robots,robot vacuum cleaner can not work on the black color floor, If your carpet has large areas of black,it will tacitly approved to be obstacle and avoid this area cause it think it is cliff.Stick these photoreceptors with black/white/reddish brown tape, it will work normally on the black carpet.
3.The robot is designed with double anti-collision, infrared detection and front bumper. The walls and furniture are dark,dark colour will absorb infrared,the infrared will be unrecognizable and will depend on the front impact sensor.
4.our replacement kits are in China warehouse,they will send from China ,pls wait for them,thank you for your patience.
5.Due to the different monitor and display & light environment, the color you see may differ with the actual color.
Difference with other robots:
1.Enhanced climbing ability，better than the other robot.
2.Enable with lower work sound, providing a much quiet environment.
3.1800PA Vacuum Power for deeper cleaning. 600ml dust box,2500mAh Long-life Li-Battery.
4.OBS sensor system, enable the robot detect/avoid the barrier and not falling down.
5.Surface can protect the robot and furniture when collision.
6.Daily schedule .Automatic Cleaning for home and office even you are not in home .
7.Remote control + Double Filter system including HEPA.
8. 2.4G WIFI connect mobile phone,Automatic charging.
For most European countries,we send product from Spanish oversease warehouse when they are in stock,in that case no tax needs to be paid.For other countries,if you product shipped from our Chinese warehouse,may be need to afford the tax duty.
We guarantee satisfaction for the buyer ,we will provide one year warranty for robot.and in the future provide replacement parts,if the item is damage on the arrival,pls take photos or videos on the problem and send to us for verifying ,then i will help you send replacement parts free of charge,but any damage is result of buyer misuse,you may warranty it by yourself,pls understand!
1.if there are any problem ,pls contact us immediately
2.There is a 7-day return policy for a full refund if you do not want
3.Returned items must be put in original package and in original condition,a valid tracking number is required.when the original package is received,we will refund immediately.the shipping fee produced by return should be paid by the buyer .
Your satisfaction is our motivation to move furthur,if you are satisfied with our items,pls kindly leave positive feedback,collect our shop and share our shop to facebook,twwiter and so on ,then take a photo send to us ,you will get some discount,if you have any problem ,pls contact us before giving a negative feedback ,i will try my best to help you.
1.Please select shipping from YOUR local warehouse.Shipping time is 2-7 business days except remote areas in your country(Except Holiday in YOUR COUNTRY).
2.Your order will be dealt within 48 hours( exclude holiday and weekend)
3.Shipped from China usually need 8-30 days,It depends on the transportation in your country and location of your house.
4.We provide the tracking no. For 100% our order. The items will be only shipped to the address on the order. Please make sure the address on your order is correct before your order.